Frequently Asked Questions

Where do you deliver?

Areas presently available for delivery are: Pensacola, Cantonment, Pace, and Gulf Breeze proper. More outlying areas will be added as the program progresses.

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What are your delivery hours?

Delivery times are from 1pm - 5pm CST Monday through Saturday. There is a 2-hour window for delivery, meaning if you select 2pm, the delivery could be made anytime between 2pm - 4pm.

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Can I reserve a delivery time?

Yes. We encourage you to reserve a time as you start shopping as popular times do fill up quickly. Just select the Delivery Times tab at the top of your screen and select the day and time most convenient for you.

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Can I change my delivery time after I have placed my order?

Yes, but you must call us at least 8 hours prior to the scheduled delivery time. Back to top

Do I have to be home to get my orders?

Yes, unless other arrangements have been made. If no one is available to receive your order, you will be charged an $18 fee for re-delivery fee for the second attempt.

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How do the brands compare to what are sold at the local grocery stores?

It's the same name-brand products! Back to top

How far in advance do I have to order?

Next day delivery is the normal delivery day, however all available delivery times are filled on a first-come, first-serve basis, and popular times do fill quickly. We ask that you place your order by 4:00pm the evening before to better ensure next-day delivery. We recommend placing your order several days before your desired delivery date if it is at all possible. You may even place your order up to one week in advance. Please understand that due to the demand of our services, we may not be able to quarantee a next-day delivery but we will do our best to accommodate you for the time of your request.

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Can I shop for relatives if I live in another city?

Certainly! As long as the person for whom you are shopping lives within one of our delivery areas, you can shop for them and even pay for their order with your credit card.

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How often do I have to order?

As a customer, there is no minimum or maximum requirement. Regular customers get into a weekly ordering habit because of the time it saves, but you can order as infrequently or as often as you like -- even twice a week if needed.

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What if the item ordered is not available?

We will substitute the product unless you specify otherwise, by using the following guidelines:

1.) If you do not specify a particular brand when you order, we will select one that we consider is of good quality.
2.) If a specific size is not listed, the medium size will be selected.
3.) If the product is out of stock, we will first try to substitute with a different size of the identical product. The next size smaller is selected unless one is not available, then the next size larger will be substituted for the ordered item.
4.) If we cannot change size, we will substitute a different comparable brand of the same product.
5.) If it is not possible to substitute a size or name brand, the item will be deleted from the order, and you will be informed at the time of delivery. We cannot be held responsible for out of stock items.

If you would prefer to not have products substituted for you or if you would prefer to not have certain products substituted, please indicate this information when placing your order.

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Can I use coupons?

Certainly. Just give the manufacturer's coupons to our delivery person and the coupons will be used on your next order for the products that apply.

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How specific do I have to be on my grocery list?

Because we want you to be 100% satisfied with your experience of using our service, we ask that you be as specific as possible with your grocery list.

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Can I purchase alcohol and tobacco?

No. Alcohol and tobacco items are not available for order.

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What is your minimum order and delivery fee?

Our minimum order is $60.00. Delivery fee is $12.50 for orders from $60 - $250.00, and for orders over $250+, the fee is 10% of order total.

Additional delivery charges may apply in certain areas.
The company may charge the following service fees to the credit card on file:

Redlivery fee - The company charges an $18 redelivery fee for a second delivery attempt. We cannot guarantee the quality of perishable items included in a redelivery.
Restocking fee - If we are unable to deliver your order, or your order is canceled after we begin preparing it for delivery, you will be charged a $50 restocking fee. Additionally, canceled orders containing specifically requested items are subject to a restocking fee equal to 15% of those items.
Handling fee - The company charges a $35 handling fee for any check returned by the bank, or the maximum handling fee allowed by state law.

How do I cancel my order?

To cancel an order, please CALL US!

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Is there a fee if I cancel an order?

You have an eight-hour window to cancel or change your order. After this time, we will try to stop your order, if possible. You will not be charged any fee to cancel an order that has not been processed. If it has been packed and ready for delivery, there will be a re-stocking fee of 10% of the order amount.

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Can I trust you to pick my meat, produce and other fresh foods?

Absolutely. We will pick only the highest quality meat and produce available and we pride ourselves on picking only the best for you.

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Doesn't it take a long time to place an order?

No. We strive to make sure your experience is pleasant and done in a timely manner.

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How do you keep my groceries fresh during delivery?

Your groceries come from the local supplier of a regional conglomerate. In addition, we pack your groceries shortly before delivery to maintain quality and freshness. This also ensures that frozen and refrigerated items stay cold all the way to your door.

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How can I pay for my order?

We accept Discover, Visa, MasterCard, and debit cards with the Visa or MasterCard logo. We also accept personal checks upon company approval. We plan to also accept EBT cards in the near future.

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When do I pay for my order?

Payment for orders is processed when order is placed.

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How do I know the total of my order?

We guarantee the pricing to be equal to or below the pricing in the local Winn-Dixie® and Publix® grocery. After the first order, your item prices will be on display when you place an order. Also, you can request a call to let you know the total once your order has been completed. Winn-Dixie® is a Registered trademark of the Winn-Dixie store. Publix® is a Registered trademark of Publix.

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Is it safe to use my credit card over the Internet?

Yes. We use Secure Sockets Layer (SSL) software, which encrypts your credit card information and other personal information so it cannot be read as it travels over the Internet. Once we receive your credit card information, it is stored in our secure data center.

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What is your Privacy Policy?

Your privacy is very important to us. We do not sell, or relinquish in any manner, personal information about individual customers (such as name, address, e-mail address) to third parties.

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What if I receive my order and realize I ordered the wrong item or I receive an item I didn't order?

Your satisfaction is our number one priority. If we make a mistake, we'll make it right by getting the correct product to you or giving you a credit on a future order. Just call our Customer Service. However, if you ordered the wrong item, unfortunately that must remain your mistake.

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Can I tip my delivery person?

Gratuities are optional and completely at your discretion.

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Affinity Groups can be set up in LOCAL areas only.

What is an "Affinity Group?"

An Affinity Group is a business or non-profit group such as a church, the Cub Scouts, or your Cheerleading Team. Our Affinity Group program allows you to earn commission on all the grocery sales/purchases made by people using the Referral Code.

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What is an "Referral Code?"

A Referral Code is your sponsors URL / Site Name or the Affinity groups URL / Site Name that you are ordering under.

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How are commissions earned for an Affinity Group?

The registered Affinity Group will earn 2% commission on purchases/sales, which is paid monthly. You are qualified to receive commissions once the Affinity Group has achieved a total of $1,200 in grocery sales/purchases. This is a one-time qualification and once reached commissions are retroactive.

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How do I sign up my group?

Registration is FREE and it's easy to get started! Please visit our Home Page and click the enrollment link to complete the registration form and choose your desired Referral Code.

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How do I sign up customers for my Affinity Group?

The organization then gives that Referral Code to anyone and everyone. They enter this code when entering the Southeastern Delivery site to start shopping!

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