Zip Code

To begin shopping, please enter your zip code and referral code (if any) in the box below.

Zip Code:
Referral Code:
(Sponsor's URL / Site Name)

Why? We currently offer grocery pickup / delivery to select areas. By entering your zip code, we're able to determine if your area is available for pickup / delivery, or shipping only.

You can now choose which local store to shop from!

(Prices may change depending on which store you choose.)

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Frequently Asked Questions

Who is Southeastern Delivery?

Southeastern Delivery is a grocery delivery service headquartered in Pensacola, Florida. We operate in other markets throughout the country through our Independent Hub (i-Hub) network.

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Where do you have local pick-up and delivery locations?

Areas presently available for pick-up and/or delivery are Florida, Tennessee, Arkansas, Ohio, and Texas. Click here to view list of deliverable zip codes.

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What if I don't live in a local area?

You can still place a dry goods order and it will be shipped to you by UPS.

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What are your delivery hours?

Pick-up and delivery schedules vary by i-Hub. Any order placed by 12:00AM will be available for pick-up the next business day by 12:00 noon. Please contact your local i-Hub for hours of operation.

There is a 2-hour window for delivery, meaning if you select 2pm, the delivery could be made anytime between 2pm - 4pm.

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Can I reserve a delivery time?

Yes. We encourage you to reserve a time as you start shopping as popular times do fill up quickly. Just select the desired delivery time on the Delivery Time screen in the check out process when you place your order.

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Can I change my delivery time after I have placed my order?

It depends upon the i-Hub's delivery schedule. Please contact the i-Hub directly for more information. Back to top

Do I have to be home to get my orders?

Yes, unless other arrangements have been made. If no one is available to receive your order, you will be charged an $18 re-delivery fee for the second attempt.

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How do the brands compare to what are sold at the local grocery stores?

It's the same name-brand products! We guarantee the pricing to be equal to or below the pricing in your local full service supermarket. After the first order, your items are automatically saved in your Favorites. Back to top

How far in advance do I have to order?

Next day delivery is the normal time frame for local delivery, however, all available delivery times are filled on a first-come, first-served basis, and popular times do fill quickly. To receive next business day delivery in a local area, you must place your order by midnight. We recommend placing your order several days before your desired delivery date if it is at all possible. You may even place your order up to one week in advance. Please understand that due to the demand of our services, we may not be able to guarantee a next day delivery but we will do our best to accommodate you for the time of your request.

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Can I shop for relatives if I live in another city?

Certainly! As long as the person for whom you are shopping lives within one of our delivery areas, you can shop for them and even pay for their order with your credit card.

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How often do I have to order?

As a customer, there is no minimum or maximum requirement. Regular customers get into a weekly ordering habit because of the time it saves, but you can order often as you like.

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What if the item ordered is not available?

If an item is not available, we will substitute the product unless you specify otherwise using the following guidelines:

  • If a specific size is not listed, the medium size will be selected.
  • If the product is out of stock, we will try to substitute with a different size of the identical product. The next size smaller is selected unless one is not available, then the next size larger will be substituted for the ordered item. There may be an increase/decrease in your product total if a substitution is made.
  • If it is not possible to substitute a size, the item will be deleted from the order, and you will be informed at the time of delivery. We cannot be held responsible for out of stock items.
  • If you do not want any substitutions, please indicate so in the Special Instructions section of your order.


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Can I use coupons?

Certainly. Just give the manufacturer's coupons to our delivery person and the coupons will be used on your next order for the products that apply.

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Can I purchase alcohol and tobacco?

No. Alcohol and tobacco items are not available for order.

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What is your minimum order and delivery fee?

There is no minimum order fee. Pick-ups are free but there is a minimum delivery fee of $10.00 (surcharge may apply to outlying areas, contact your local i-Hub operator for more information). If the company has to re-deliver an order, there will be an $18 redelivery fee charged to the card on file. We cannot guarantee the quality of perishable items included in a redelivery.

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How do I cancel my order?

To cancel an order, please Southeastern Delivery at (850) 332-3775 or your local i-Hub!

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Is there a fee if I cancel an order?

You have an eight-hour window to cancel or change your order. After this time, we will try to stop your order, if possible. You will not be charged any fee to cancel an order that has not been processed. If it has been packed and is ready for pick-up or delivery, there will be a re-stocking fee of 10% of the order amount charged to the card on file.

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Can I trust you to pick my meat, produce and other fresh foods?

Absolutely. We will pick only the highest quality meat and produce available and we pride ourselves on picking only the best for you.

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Doesn't it take a long time to place an order?

No. We strive to make sure your experience is pleasant and done in a timely manner.

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How do you keep my groceries fresh during delivery?

Your groceries come from a local supplier. In addition, we pack your groceries shortly before delivery to maintain quality and freshness. This also ensures that frozen and refrigerated items stay cold all the way to your door.

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How can I pay for my order?

We accept Visa, MasterCard, Discover, American Express, , and debit cards with the Visa or MasterCard logo. We also accept personal checks upon company approval (the company charges a $35 handling fee or the maximum allowed by state law for any check returned by the bank). EBT cards are accepted at some locations, check with your local i-Hub or with Southeastern Delivery Customer Service for more details.

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When do I pay for my order?

Payment for orders is processed when order is placed.

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How do I know the total of my order?

The total will appear at the bottom of the Shopping Cart when you have finished placing your order.

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Is it safe to use my credit card over the Internet?

Yes. We use Secure Sockets Layer (SSL) software, which encrypts your credit card information and other personal information so it cannot be read as it travels over the Internet. Once we receive your credit card information, it is stored in our secure data center.

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What is your Privacy Policy?

Your privacy is very important to us. We do not sell, or relinquish in any manner, personal information about individual customers (such as name, address, e-mail address) to third parties.

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What if I receive my order and realize I ordered the wrong item or I receive an item I didn't order?

Your satisfaction is our number one priority. If we make a mistake, we'll make it right by getting the correct product to you or refunding you for that item if you return it. Just call the Southeastern Delivery Customer Service Department at (850) 332-6775 or the local i-Hub.

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Can I tip my delivery person?

Gratuities are optional.

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What is an "Affinity Group?"

It is a business or non-profit group such as a church, the Cub Scouts or your Cheerleading Team. Our Affinity Group program allows you to earn commission on all the grocery sales/purchases made by people using the Referral Code. Affinity Groups can be set up in LOCAL Areas only.

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How are commissions earned for an Affinity Group?

The Affinity Group will earn 2% commission on purchases/sales, which is paid monthly. The Affinity Group qualifies to receive commissions once it achieves a total of $1,200 in grocery sales/purchases. This is a one-time qualification and once reached commissions are retroactive to the first dollar spent.

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How do I sign up my group?

It's easy! The organization simply registers for FREE and chooses its desired Referral Code. Go to www.southeasterndelivery.com and click the Create an Affinity Group link at the top right of the page. You won't see this link unless you are in a local area.

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How do I sign up customers for my Affinity Group?

The organization then gives that Referral Code to anyone and everyone. They enter this code when entering the Southeastern Delivery site, register, and start shopping!

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What is an "Referral Code?"

It is the code given to you by the person who referred you to this site so that they get credit for your purchase.

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